We accept payments by credit card, PayPal, and check, to be sent to Maison Valois Varden - 3 rue Jacques Guignard - 31820 Pibrac. You will receive a confirmation email upon receipt of your payment.

All our jewelry are shipped for free to the address specified in the order, with standard delivery (4 to 5 business days after the manufacturing time). For urns only, you can choose express 72-hour delivery (excluding weekends and holidays) for a fee of €30.

Maison Valois Varden's boutique offers delivery both nationally and internationally.

The Customer can contact Maison Valois Varden's customer service for more information on delivery conditions regarding a specific destination at contact@valoisvarden.com

Orders shipped to countries outside the European Union are exempt from French VAT. However, they may incur taxes and customs fees in the destination country. The customer/recipient is responsible for these costs and any associated formalities.

These fees must be paid directly to the carrier upon delivery. The customer is also responsible for verifying the import regulations for the products in the destination country. We recommend contacting the local Customs Service for additional information.

The manufacturing and shipping lead time for each product is indicated on the corresponding product page of the website www.valoisvarden.com .

Many of our products are made to order, which is why each piece has its own processing time.

In the case of personalization of a piece of jewelry or a funeral urn, you can send us a request to modify the instructions sent when ordering (words, motifs, sentences, initials, etc.) within 24 hours.

After this deadline, we cannot ensure that your request is taken into account. As the parts are made to order, it will not be possible to change one model for another once the order has been placed.

If you are located in the European Economic Area, the “withdrawal” period ends 14 days after the date of delivery.

To exercise your right of withdrawal, you must notify Maison Valois Varden's customer service of your decision to cancel your order by sending a clear statement through the portal at conciergerie@valoisvarden.com.

To adhere to the withdrawal period, you just need to send your notice of withdrawal before the deadline of the withdrawal period.

Please refer to the general terms and conditions to review the details regarding the right of withdrawal

Customs fees are the sole responsibility of the customer.

Wear your jewelry regularly to slow down oxidation and develop a unique patina. Avoid damage, remove your jewelry before sports, swimming pool, cleaning, etc. Protect it from shock, humidity, intense heat and thermal contrasts. Avoid wearing your jewelry while applying your cosmetics and corrosive products. Rinse with clean water in case of contact. Store your jewelry in its original box or individual pouch, protected from humidity and heat.

Cleaning Guide: Restore shine to silver, gold or platinum jewelry

- Slightly tarnished: Rub with a soft cloth.
- Slightly oxidized: Clean with lukewarm water and dry
- Heavily oxidized: Use a cleansing bath, rinse and dry.

Valois Varden jewelry allows you to encapsulate a wide variety of personal and evocative items. Among the types of items you can place inside these pieces are:

• Scent
• Earth or sand
• Dried flowers or petals
• Strands of hair
• Written messages
• Ashes...

Each piece of jewelry is designed to accommodate these precious materials, allowing you to keep an intimate and personal memory close to your heart.

The Valois Varden jewelry encapsulation system works
in several precise steps, allowing each piece of jewelry to be transformed into a
personal and emotional talisman:

1. First, you choose the type of encapsulation system you want : either a reversible screw-thread bottle pendant (which can be opened and closed), or a permanently sealed capsule (which cannot be opened once closed).
2. You then place the meaningful element of your choice inside the piece of jewelry : this could be a lock of hair, dried flowers, a little soil, perfume, ashes, a written message, etc.
3. Once the element is inserted, the jewelry is closed according to the chosen system . In the case of a screw-top bottle, it can be reopened if needed. For a sealed capsule, the element remains permanently enclosed.

The personalized piece of jewelry can be worn daily, becoming a unique object of memory and emotion for its owner.

This process combines fine jewelry with an intimate and memorial dimension, each piece being designed to preserve and carry a precious memory, respecting French craftsmanship and contemporary innovation.

Valois Varden jewelry is highly customizable thanks to several options that allow you to create a unique and personal piece:

• Choice of encapsulation system: you can select between a reversible screw-thread bottle pendant (openable and resealable) or a permanently sealed capsule (non-openable).
• Inserting a personal element: you can encapsulate the object or material of your choice (perfume, earth, dried flowers, hair, a message, etc.) inside the jewelry.
• Personalized engraving: it is possible to have a text, name, date or message engraved on the jewelry to enhance its personal touch.
• Custom-made : each piece of jewelry is created according to your wishes and your story, in collaboration with the house's artisans, to reflect your memories, your values, and your aspirations.
• Unique design : the aesthetic appearance of the jewelry can be adapted according to your preferences, to match your style and the desired symbolism.

This personalization process makes each Valois Varden piece of jewelry a unique object, designed to celebrate and preserve your most precious memories.

Contact our conciergerie for any request related to your professional or personal account: conciergerie@valoisvarden.com

You can request it from our customer service at conciergerie@valoisvarden.com
Maison Valois Varden keeps an electronic copy of each invoice.