Customer service
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Our advisors are available to assist you and will be glad to address any questions you may have.
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We encourage you to schedule an appointment with our team or our partners for a personalized experience.
frequently asked Questions
What are the delivery options and associated costs?
All our jewelry are shipped for free to the address specified in the order, with standard delivery (4 to 5 business days after the manufacturing time). For urns only, you can choose express 72-hour delivery (excluding weekends and holidays) for a fee of €30.
What payment methods do you accept?
We accept payments by credit card, PayPal, and check, to be sent to Maison Valois Varden - 3 rue Jacques Guignard - 31820 Pibrac. You will receive a confirmation email upon receipt of your payment.
How to maintain the items?
Wear your jewelry regularly to slow down oxidation and develop a unique patina. Avoid damage, remove your jewelry before sports, swimming pool, cleaning, etc. Protect it from shock, humidity, intense heat and thermal contrasts. Avoid wearing your jewelry while applying your cosmetics and corrosive products. Rinse with clean water in case of contact. Store your jewelry in its original box or individual pouch, protected from humidity and heat.