Shipping policy

Delivery Zones

The geographical delivery area for the Maison Valois Varden boutique includes both national and international locations. Customers can contact Maison Valois Varden's customer service for more information on delivery conditions to a specific country worldwide.

Orders destined for countries outside the European Union are not subject to French VAT. However, they are subject to any applicable taxes and customs fees in the destination country. These costs and related formalities are the responsibility of the customer/recipient and must be paid directly to the carrier upon delivery.

The customer is also responsible for verifying the import possibilities of the ordered products according to the laws of the delivery country. We recommend contacting the local Customs Service for more information.

Delivery Services

Products are delivered to the address provided by the customer on the order form. The customer must verify the completeness and accuracy of the information they provide to Maison Valois Varden.

Maison Valois Varden cannot be held responsible for any input errors and their consequences in terms of delay or delivery errors. In this context, all costs incurred for reshipping the order will be entirely borne by the customer.

Maison Valois Varden cannot be held responsible for delivery delays due to errors or disruptions caused by carriers (including, but not limited to, partial or total strikes of postal services and transport and/or communication means).

Shipping Times

Orders placed online via the website www.valoisvarden.com are processed daily from Monday to Friday, except on holidays. Upon receipt of the shipping confirmation email, the customer can consider the manufacturing times indicated on the product page and the carriers' shipping times. The wait time for custom orders can be up to 6 months from the order date.

Maison Valois Varden informs its customers that these shipping times do not include Saturdays, Sundays, and holidays.

In the case of an order containing one or more unavailable products and one or more available products, Maison Valois Varden will ship the order upon receipt of all the products that constitute the order. An email is automatically sent to the customer at the time of shipping, provided the email address indicated on the registration form does not contain any errors.

Transport Times

Transport times depend on the type of order, the manufacturing times indicated on the product page or quote, the carrier chosen by the customer, and the delivery location.

Maison Valois Varden informs customers of the delivery times announced by the chosen carrier for information purposes only. Shipping costs are calculated based on the delivery country at checkout and are finally confirmed depending on the chosen shipping method and delivery destination before the final order validation. Maison Valois Varden informs customers that the announced delivery times do not include Saturdays, Sundays, and holidays.

Packaging

Products are packaged to comply with current transport standards and ensure optimal protection during delivery. Customers are asked to respect these same standards when returning a product, whether for after-sales service or for convenience.

In the event of a product return, if the product is found to be damaged due to insufficient packaging, Maison Valois Varden may decide to refund only part of the product or refuse to refund it if it cannot be resold in its current condition.

Customer Responsibility for Checking Parcels upon Receipt

Maison Valois Varden reminds customers that it is their responsibility to inspect their parcels upon receipt in the presence of the carrier and immediately notify the carrier and the Concierge - Customer Service of any observed anomalies (shock, damaged parcel, non-compliance with normal delivery times).

If such remarks are not made on the delivery slip presented to the customer by the carrier, no subsequent claims related to the condition of the parcels will be accepted by Maison Valois Varden.

Delivery Delays Related to the Carrier

In the event of a delivery delay beyond the times announced by the carriers, the customer should first contact the carrier to check if the parcel is pending. If necessary, the customer can contact Maison Valois Varden Customer Service via email at conciergerie@valoisvarden.com to open a dispute or investigation file to track the parcel.

Sometimes parcels are lost by carriers. The deadlines imposed by the carriers require the customer to declare the loss within 10 days of receiving the shipment notice from Maison Valois Varden. In such cases, Maison Valois Varden will handle the necessary claims with the concerned carrier. Once the claim and investigation are completed, a response from the carrier may take 3 to 4 weeks.

If the parcel is found, it will be immediately redirected to the customer's address. If the parcel is not found, the customer can request the reshipment of the same product (depending on availability) at Maison Valois Varden's expense, or a refund of the amount paid. If the ordered products are no longer available, Maison Valois Varden will refund the amount of the products affected by the carrier's loss.

Damaged Parcels

The customer must check the condition of the parcel in the presence of the carrier and make the necessary reserves on the delivery slip in case of partial or total deterioration. Without reserve, the product is deemed accepted by the customer and cannot be subject to any dispute regarding its delivery.

The customer must inform Maison Valois Varden via email as soon as possible so that Maison Valois Varden can take the necessary measures promptly.